General Policy
Due to the nature of custom digital services, bSundry Technologies has the following refund policy:
Project Deposits
Project deposits are generally non-refundable as they secure your spot in our schedule and cover initial discovery and planning work. However, we may offer partial refunds on a case-by-case basis if a project is cancelled before substantial work begins.
Monthly Services
Monthly WebAgent and maintenance services:
- Services are billed monthly in advance
- Cancellation requires 30 days written notice
- No refunds for partial months
- Services continue until the end of the billing period
Completed Projects
Once a project is completed and approved, no refunds will be issued. We encourage thorough review during the approval process.
Satisfaction Guarantee
We are committed to your satisfaction. If you're not happy with our work, we'll work with you to make it right. Please communicate any concerns promptly so we can address them.
Disputes
If you have a billing dispute or refund request, please contact us at support@bsundry.com within 30 days of the charge. We'll review your request and respond within 5 business days.
Chargebacks
We request that you contact us directly before initiating a chargeback. We're committed to resolving issues fairly and promptly.
Contact
For refund requests or questions, email support@bsundry.com or call 1-657-859-1338.